Refund policy

No Returns or Exchanges Policy

Due to the intimate and personal nature of the products sold in our store, all sales are final.

For health, safety, and hygiene reasons, we do not accept returns or exchanges on any adult toys or intimate products once they have been shipped. This policy applies to all items, whether opened or unopened.

Please Read Before Purchasing

We encourage customers to carefully review product descriptions, specifications, and images before placing an order. If you have any questions about a product, compatibility, or materials, please contact us before completing your purchase.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 3 days of delivery with:

• Your order number

• A description of the issue

• Clear photos or videos showing the defect

If the issue is verified, we will offer a replacement or store credit at our discretion. We do not offer refunds.

Shipping Errors

If you receive an incorrect item due to an error on our part, please notify us within 3 days of delivery so we can resolve the issue promptly.

Non-Returnable Items Include (but are not limited to):

• Adult toys

• Vibrators, massagers, and intimate devices

• Lubricants and consumables

• Clearance or sale items

Policy Acceptance

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this No Returns or Exchanges Policy.